Enter your email. If you do not have an account, we will guide you through registration — you will need a utility bill.
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Need help?+7 901 899 89 88Support is available from 9:00 to 18:00 for questions about the resident portal. For all other matters, please contact your property management company.
RESIDENT ID NEWS
What is new in Resident ID
Service update
Payments and meter readings are now available right from the start page
Submit meter readings, find charges and pay for services without unnecessary steps.
ИНФОРМАЦИЯ О ДОМЕ · ПРИЁМНАЯ 24/7
Property management — no office visits
Вся информация о вашем доме, капитальном и текущем ремонте, а также данные, переданные для начисления льгот, будут доступны в личном кабинете Resident ID. Узнавайте о делах дома и проверяйте свои сведения без визита в управляющую организацию.
✓Forms are pre-filled, documents are attached
Вся информация о доме — в вашем кабинете
01
Ваш дом
Сведения о доме и информация от управляющей организации — собраны в одном месте.
02
Капитальный ремонт
Информация о запланированных и выполненных работах по капитальному ремонту вашего дома.
03
Текущий ремонт
Сведения о ремонте и содержании дома: какие работы проводятся и что уже сделано.
04
Данные для начисления льгот
Проверяйте, какие сведения о вас переданы для начисления льгот, прямо в личном кабинете.
⌂01
Property record
Update your apartment details in a pre-filled form.
Total and living area
Number and size of rooms
Number of antenna and radio outlets
Communal apartment status
◫02
Meters
Manage individual meters without an office visit.
Add, verify or retire a meter
Update the serial number, installation, verification, commissioning and retirement dates
Update the initial reading at installation
Restore a retired meter
Book sealing at a convenient time
✓03
Residents and ownership
Update information about owners, residents and benefits.
Change of owner, division and ownership shares
Ownership type: private or municipal
Responsibility and registration: temporary or permanent
Residence and registration dates
Add or archive household members
Benefit recipient status, category and validity period
Property register extracts, passports and certificates
SAVE YOUR TIME FOR WHAT MATTERS
Household utilities on autopilot
Turn on services that pay bills, submit readings and track requests while you get on with your day.
● Registration in the resident portal is required to enable these services.
01
PAYMENTS WITHOUT REMINDERS
Automatic utility payments
Bills are paid right on time. We check every charge before payment so you never pay a kopeck more than you should.
✓ Every charge is checked✓ Full transaction report
02
READINGS WITHOUT THE HASSLE
Automatic average readings
Until the end of the year, the service submits average readings every month, so you do not have to remember the dates.
Important At the end of the year, you will need to reconcile and submit the actual readings.
03
DELEGATE THE FOLLOW-UP
Personal concierge
Your concierge will track the status, deadlines and response for your request. Pay for the service with Resident ID coins you have earned.
●Pay with coins
AUTOMATED SERVICE 24/7
Submit readings to the voice assistant
Call the number and say your current readings. The assistant will recognise them and add them to your account — no waiting for an operator.
I am your virtual assistant in MAX and Telegram. I will remind you about deadlines, share news and help you manage household tasks right in your chat.
Every resident portal feature, in your favourite messenger.
Meter readings, charges, payments and service requests. I will not just remind you — I will help you take the next step.
01
Time to submit readings
I will remind you when meter readings are due, so you do not miss the deadline.
02
Your new bill is ready
I will let you know when your property management organisation issues a new bill, ready to view and pay.
03
There is news about your building
I will share important announcements and updates on your service requests.
THE APP
You stay in control
For people who like to check charges, track requests and plan their own household tasks.
ARSENIY
An assistant helps you remember
For people who prefer a reminder in their chat and a quick way to act on it. The same features, with a personal assistant by your side.
REQUESTS AND ENQUIRIES
Request log: nothing gets lost
Requests with photo evidence. A hallway light has burned out, a pipe is leaking or a door is broken? Describe the problem, attach a photo and send the request directly from Resident ID.
01
Document the problem
Take a photo, enter the address and add a short description.
02
Choose the recipient
The service will suggest who should receive the request.
03
Track progress
The log keeps the status, replies, deadlines and outcome.
More than property management
Depending on the issue, send the request to property management, emergency maintenance, a utility provider or an available professional from the service catalogue.
Property managementEmergency maintenanceUtility providerService professional
Available recipients depend on your building, region and request category.
🎙
VOICE REQUEST
Do not feel like typing? Just tell us
If you need to submit a request quickly, describe it in your own words. Add a photo if needed — we will sort out the details and format everything clearly.
01
Describe the issue
Tell us what happened, just as you would explain it to a dispatcher on the phone.
02
Attach a photo
Add a photo if it will help clarify the cause and scale of the problem.
03
Get a ready-to-send request
We will transcribe your message, organise the details and create a professionally formatted entry in the dispatcher request log.
STAY INFORMED
News and service updates
Important information about your building — from future plans to events that need your attention right now.
◎
NEWS
Everything residents need to know
Receive verified information from property management, public authorities, utility providers and city services.
Repairs and building improvementsChanges to rules and ratesResident meetings and notices
All messages are in one place, so you do not have to hunt through different sources.
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SERVICE UPDATES
What is happening right now
Updates cover planned and emergency outages at your address, including the cause, start time and expected restoration time.
WaterCold and hot water supply
HeatingHeating and district network works
ElectricityOutages and restoration times
Urgent updates are highlighted, appear before regular news and are also sent as special notifications in the portal, mobile app, email and SMS.
SMART ACCESS
Your building opens only for people you trust
Create visitor passes, control vehicle access and answer the intercom directly from the resident portal.
GUESTS AND DELIVERIES
Visitor passes
Create one-time or recurring passes for guests, couriers and professionals. Security will immediately see the visitor name, validity period and approved entrance.
Create a pass in seconds
Visit history in the portal
VEHICLE ACCESS
Barriers and gates
Open the entrance from your phone for yourself, guests or deliveries. Check device status and recent openings in the portal.
Open the entrance remotely
Control vehicle access
BUILDING ENTRANCE
Intercoms
Answer calls on your phone, see who is there and open the door from the app — even when you are away.
Video calls on your phone
Open the door with one tap
VIDEO SURVEILLANCE
Keep an eye on home wherever you are
View available cameras in your building shared areas through the portal and mobile app: courtyard, entrances, lobby and parking stay within sight.
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Live view
Check the entrance, courtyard and parking area in real time.
◷
Archive by date and time
Find the event you need without scrubbing through hours of footage.
↓
Save a clip
Download a clip to share with property management or authorised services.
You can only access cameras in your building and within the permissions granted to residents.
HELP IN THE LIFT
Stuck in a lift?
Let someone know you need help using the call button in the mobile app or by asking Arseniy Sistemny.
☎
The call button in the app
Open the mobile app and tap the help call button. Tell the dispatcher you are stuck in a lift and give your address and building entrance.
Ask Arseniy Sistemny
Tell the assistant in MAX or Telegram that you are stuck in a lift and need help. Include the address and building entrance — Arseniy will help pass on your request.
Calls through the app and assistant are available only where the service is enabled for your building.
HOME PROTECTION
Insurance without the worry
Choose quick apartment protection for a modest monthly fee, or invite a specialist to review your home and tailor the cover.
01
EXPRESS INSURANCE
Essential risks in one policy
Protection against water damage, fire and burglary. Set it up quickly without an inspection for a modest monthly fee.
Set up in minutes
A clear monthly payment
02
TAILORED COVER
Specialist inspection
A specialist will inspect the apartment, assess your belongings and potential risks, then help choose the right insured amount and cover.
Renovations, appliances and belongings included
Terms tailored to your apartment
The exact price, insured amount, covered risks and exclusions are shown before you take out the policy.
REQUESTS AND SERVICES
The right solution, without confusion
For common situations, choose a ready-made request template that tells you what information and documents are needed. Order additional apartment and building services from the catalogue and marketplace.
Resident ID
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